RETURN STEP

  • 1)  Try it on indoors

    This may seem obvious, but try on your dog's new suit indoors. Wear it around the house to check the fit. CHAT for our support if you need help adjusting the fit.

  • 2)  Remove dog hair and dirt

    If you do decide to return items, use a lint brush, masking tape, or a vacuum cleaner without roller brushes to remove dirt or dog hair.

  • 3) Skip the wash

    Even though we appreciate getting clean gear, there's no need to wash items before sending them back.

  • 4) Check product before return

    Dog jacket must NOT be used, altered, washed, or damaged, and it must include the original packaging.

  • 5) Contact us before returning

    Email service@pett2go.com before sending your return so we can provide the correct return information and help track the parcel. After dispatch, send us your order number, carrier, and tracking number.

  • 6) Refund

    Once the returned item arrives, we will inspect it. If approved, we will initiate the refund within 72 hours. Your card issuer, PayPal, or PayNow may take up to 7 business days to post it.
Start To Return

You Might Have These Questions

WRONG/ DEFECTIVE ITEM SENT

I received my order but the wrong item was in the package, now what?

Oops, we're sorry to hear that! We'll replace it to make things right as quickly as possible. If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

 Please head to Returns Request and enter your order number from your order confirmation email to jump right to the specific order. Not finding your order number? You can always enter your email address to see all your orders together.

Select "Wrong Item Sent" as your return reason. Select "Exchange" then select the same size/color so we can get you the correct item. Your replacement will be on its way, and you can print a shipping label to mail back the incorrect item.

EXCHANGE

I LIKE MY GEAR BUT WANT TO MAKE AN EXCHANGE. WHAT DO I DO?

We want to make sure our suit is right for your dog. Begin by starting the return process for your order. You'll be prompted to select the size/color you need. Some items may be ineligible for an exchange. If your item is ineligible or you need help with fit, please reach out to our team by clicking the SUPPORTicon at the bottom right to contact us.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Once your returned item arrives, we will inspect it and notify you whether the refund has been approved. If approved, we will initiate the refund to your original payment method within 72 hours. Your card issuer, PayPal, or PayNow may take up to 7 business days to post the funds. If the refund has not appeared after 7 business days, please contact service@pett2go.com.

RETURN & REFUND REQUEST WINDOW

You may request a return within 14 business days after your order is delivered. Requests submitted after this period may not be eligible for return or refund.

WHAT ITEMS ARE RETURNABLE?

All our dog jacket are returnable. Please ensure your order within 30 days of order date， product in original condition: resell-able, unused or undamaged and included the original packaging.

PLEASE CONTACT US BEFORE RETURNING AN ITEM

Before sending a return, please email service@pett2go.com so we can provide the correct return information and help track the parcel to prevent loss. After dispatch, send us your order number, carrier, and tracking number.